Main responsibilities:

• Work independently with customers through online chat, phone call and e-mail to answer questions regarding our product.
• Identify customers' needs and move them towards the appropriate action using your knowledge and experience.
• Handle incoming calls related to the company and transfer to corresponding departments, if needed.
• Attraction of new customers by making phone calls.
• Create a potential customer base, using different sources.
• Providing excellent customer service and customer care.

Requirements:

• A natural communicator.
• Confident, with a natural ability to deliver an excellent customer service.
• Proficient in Armenian, with good knowledge of Russian and English languages (written and verbal).
• Proficient in MS Office and CRM/project management software.
• Fluency in Armenian, knowledge of English or/and Russian is preferable.
• Excellent verbal and written communication abilities.
• Customer-oriented approach.
• Problem-solving aptitude.
• Pleasant and trustworthy.
• Responsible.
• Self-motivated with a results-driven approach.